sona110 FAQ — Find Answers to Your Questions Here

No. Under sona110's policy, each person may only hold one account. If multiple accounts are created, all of them will be suspended and the balances may be forfeited.

KYC verification is required to keep your account secure. Before making a withdrawal, you'll need to submit a copy of your National ID or passport. This is an internationally standard requirement and is there to protect you.

You must be at least 18 years old to register on sona110. We enforce strict age verification, and accounts for minors are not approved.

On the login page Click "Forgot Password?" and an OTP will be sent to your registered mobile number. Use that code to set a new password. The whole process takes under 2 minutes.

Entering the wrong password several times in a row will temporarily lock your account. Wait 15 minutes and try again. If the problem persists, contact live chat support.

After logging in, go to Profile Settings and enable 2FA under the "Security" section. From that point on, you will receive an OTP on your mobile with every login. This keeps your account significantly more secure.

Log in and go to the "Deposit" option. Send funds via mobile banking or bank transfer. Once the payment is confirmed, it will be credited to your balance instantly. Your balance is usually updated within 5 minutes.

The minimum deposit on sona110 is BDT 200. The maximum limit depends on the payment method. Both mobile banking and bank transfer are accepted.

Deposits are usually reflected instantly. However, bank transfers can sometimes take 15–30 minutes. If your deposit has not appeared after 30 minutes, please contact live chat support with a screenshot of your deposit.

sona110 does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transaction fees. Those charges depend on the respective payment service provider.

Withdrawals on verified accounts are typically processed within 30 minutes. If KYC is not yet complete, your first withdrawal may take 1–2 business days. Bank transfers may take a little longer.

The minimum withdrawal is BDT 500. The maximum limit depends on your account level and KYC verification status. VIP members enjoy higher withdrawal limits.

Common reasons a withdrawal may be held or declined: incomplete KYC, unmet bonus wagering requirements, or suspicious activity on the account. Contact live chat for details.

Make your first deposit after registering and you'll automatically receive a 150% welcome bonus. Go to the Promotions section to claim it. The bonus applies to a minimum deposit of BDT 200.

Each bonus comes with its own wagering requirements — typically you need to place bets totalling a set multiple of the bonus amount. For example, a BDT 100 bonus with 20x wagering means you need to bet BDT 2000. Full terms for each offer are listed on the Promotions page.

No, bonuses cannot be withdrawn directly. Once you meet the specified wagering requirements, any winnings from the bonus can be withdrawn. Requesting a withdrawal before the requirements are met may result in the bonus being forfeited.

sona110 offers Live Casino games (roulette, baccarat, blackjack), slots, fish games, Sports Betting (cricket, football, badminton), and much more. Each category features multiple providers and options.

In Live Casino, real dealers run the games via live video stream. You can play directly with a live dealer from the comfort of your home. Game results are fully transparent and visible in real time.

sona110 offers betting on all major sports worldwide, including cricket, football, badminton, tennis, hockey, and basketball. Both live betting and pre-match betting options are available.

App Page Visit the App Page and download via the Android APK or iOS link. Downloading directly from the official sona110 website is always the safest option. Do not download from third-party sites.

To install the APK on Android, go to your phone's Settings and enable installation from "Unknown Sources." You can turn it off again after the install is complete. If you run into any issues, reach out via live chat.

Yes, the sona110 app offers everything available on the website — and in some cases even faster loading times and a smoother experience. Deposits, withdrawals, all games, and support are all accessible right from the app.